I have been a customer for several years. I'm generally very mistrustful of car repair places. I feel comfortable having them as my car service provider. First, every single person you encounter is friendly and professional. They don't make you wait forever. Every time I go there, whether for a repair, or inspection, they provide service without a long wait. Even if I show up with no appointment. They're fair on inspections. They don't "find" things wrong with your car unless there really is something wrong. As far as repairs, I wouldn't say their prices are cheap, but they're reasonable and fair. They're not out to cheat anybody. And when they repair your car, they do a good job. I highly recommend this business.