Nationally Recognized for Quality Service!
Express Auto Service has been nationally recognized by CarQuest as the best auto repair shop in North America (2003). Express Auto Service competed with hundreds of shops nominated from all 50 states and Canada. The winners of this prestigious award were chosen by a panel of automotive publications.
Our Mission? Customer satisfaction
Rest assured that when you deal with Express Auto Service, you’re getting the full attention of the owner, Dan Ritchie. Dan is usually at the shop early and stays late to ensure his staff is taking care of the most important people in the world…the customers. That’s why Express Auto Service has received a 97% approval rating from hundreds of satisfied residents in the Fredericksburg area. Dan Ritchie trains his employees to match his own high standards of honesty and ethical work. Dan wants you to come back…and he wants you to tell your neighbors.
Automotive expenses are second only to home ownership, with this fact in mind, Express Auto’s mission is to educate all customers about the importance of preventative maintenance. Proper automotive maintenance is a proven way to save families thousands of dollars over the life of a vehicle.
Whether your vehicle is scheduled for major repairs or routine maintenance, you can rest assured that the qualified staff of Express Auto Service is dedicated to getting you back on the road…quickly and affordably.
AAA Approved Auto Repair Shop
Less than 4% of Auto Repair Shops have been designated a “AAA Approved Auto Repair Shop.” AAA routinely inspects our facility and reviews our customer satisfaction surveys to make sure that they recommend Express Auto Service with confidence. We have earned the AAA seal of approval, and we can’t wait to earn your trust too!
Express Auto Service Has Invested in State-of-the art Technology
Express Auto Service uses cutting edge diagnostic tools to service all makes and models of cars and trucks (both import and domestic). Our highly trained and dedicated technicians are able to quickly pinpoint mechanical and electrical system problems and prescribe the most cost-effective solution possible.
We Hire Only The Best….ASE Certified Master Technicians
Express Auto Service employs ASE Certified Technicians, including several ASE Certified Master Technicians. ASE Certified Master Technicians are certified by the National Institute for Automotive Service Excellence on every mechanical and electrical component and system.
An ASE Certification signifies a commitment to excellence by a technician. In order to be certified in an area, a technician must take difficult, national tests on the most current methods and models, meaning they must constantly be learning about new technologies as they are developed. Technicians must also re-test every five years in order to keep their certification.
ASE Certified Master Technicians must keep current certifications in eight areas: Engine Repair, Engine Performance, Electrical/Electronic Systems, Brakes, Heating and Air Conditioning, Suspension and Steering, Manual Drive Train and Axles, and Automatic Transmissions. For this reason, Express Auto Services is the place to bring your car for auto repair that you can trust to get it right, the first time.
BBB Accredited Repair Shop for over 15 years!
Express Auto Service has been an accredited member of the Better Business Bureau since 1998. As a result, Express Auto Service has for years been in compliance with the highest standards and requirements for operating a business. (The BBB’s Reliability Report for Express Auto Service is available on their website for anyone to see.)